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“Interior Council” Discusses Customer Satisfaction of Naturalization, Residency and Ports Affairs

09 Feb 2015

Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports Affairs, said: “The United Arab Emirates has steadily achieved customer satisfaction, which is reflective of the instructions from the higher leadership to migrate from traditional concepts towards utilizing innovation and creativity in order to deliver the best services.”

“To promote security and to protect our nation’s achievements, community members, ministries, authorities and institutions need to work together,” added Major General Al Khaili.

Such remarks were made in the awareness session held by the Ministry of Interior (MoI) at the Bateen Council. The session, entitled ‘Services of Naturalization, Residency and Ports Affairs for Customer Satisfaction’, was moderated by media figure Abdullah Ismael from Dubai Media Incorporated (DMI). The event also included a documentary highlighting the services of the Naturalization, Residency and Ports Affairs.

Major General Al Khaili said: “The initiative of the Ministry of Interior, which is supervised by the Law Respect Culture Bureau, is one of the most important social initiatives. It addresses the prospects of the community in order to improve services and to build trust between the public and the Ministry. The Naturalization, Residency and Ports sector is keen to form a comprehensive methodology based on smart applications in the provision of services. We also want to introduce our efforts and services provided to the public with the intention of achieving the highest degree of benefit and satisfaction.”

Major General Al Khaili called upon community members to immediately contact the authorities to report any illegal resident via the “Sahim” Service. A fine of 50,000AED is applicable to those who harbor any illegal residents, Major General Al Khaili explained.

“Within the framework of local tradition and customs, the Naturalization, Residency and Ports Affairs sector also spares no effort in helping women. The Hawa (Eve) Committee now has an agenda that aims to promote and develop women and their services, in addition to promote leadership in terms of community development,” Major General Al Khaili said.

For his part, Colonel Ahmed Sultan Al Khidr Al Zaabi, Head of the Residency Violators and Foreigners Follow-up Department at the Naturalization, Residency and Ports Affairs sector, explained the negative impact of illegal residents and said: “The ‘Sahim’ Service allows the public to dial the toll free number, 80080, 24 hours a day to report any illegal residents. This service raises awareness regarding such incidents - which is something that we need to address.”

Colonel Dr. Abdullah Abdurrahman bin Sultan, Head of Strategy and Performance Development, discussed the “Amer” Service, which aims to simplify procedures for the elderly and for those with special needs by utilizing specialized employees to deliver paperwork to their homes.

For his part, Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Directorate General of Strategy and Performance Development at the Ministry of Interior, discussed the efforts made by the MoI. “Based on a strategic plan, the Ministry works hard to improve its customer satisfaction, and to utilize smart services. Currently, out of the 342 MoI services, 38 services were launched as smart applications in 2013,” he said.

Last Update:: 2/9/2015