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Nasser Al Minhali Confirms the Importance of Overcoming Obstacles Facing "Residency Clients"

04 Oct 2012
Al Khaleej
 Major General Nasser Al Awadi Al Menhali, Assistant Undersecretary for Naturalization, Residency and Ports in the Ministry of Interior, confirmed the seeking of the General Directorate of Residency in finding appropriate solutions, and overcome all obstacles to the reviewers and customers with each department, and simplification of procedures, as well as to intensify efforts to cooperate with others, to promote the work to the fullest face, this came during the opening of the media call center for the sector of Naturalisation and Residency and Ports, in presence of the Directors General of Residency and Foreigners Affairs in the country and department managers, and a number of officers and employees in the Naturalisation, Residency and Ports Affairs, at the headquarters of Officers' Club in Dubai Residency.

AlMenhali added that the vision that reinforced by the pillar of the nation march, His Highness Sheikh Khalifa bin Zayed Al Nahyan, may God protect him, along with his brother, His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister, and Ruler of Dubai, may God protect him, always calls us to the continuity of excellence, and he added: that the call center will officially receive complaints and suggestions from next week, as of October 10 / October of this month, urging them for the implementation and activation of the innovative ideas that enhance the strategic efforts and development, and work to achieve completion within quality standards and excellence, and the embodiment of the strategy of the Ministry of Interior, which is in the development of services and upgrading them according to standards for the benefits of the public, in order to achieve their satisfaction, and increase their confidence of level of contemporary service standards.

Brigadier Sultan Al Nuaimi, Director General Directorate of Residency and Foreigners Affairs in Ras Al Khaimah, Team Leader of the Corporate Excellence in the sector of Naturalisation and Residency and Ports, said that: The launch of the center is in line with keen of the management to implement the directives of HH Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, which aims to take advantage of the available "modern technology" in customer service.

He said that the center will respond to all queries and problems, and we will work a detailed report on each department, and we will prepare a detailed report for each department, pointing out that the center performs communication functions with all devices and different media, to resolve problems and all obstacles faced by dealers, through the center’s toll free number 8005111.
Last Update:: 10/4/2012